Terms & Conditions
Booking Requirements
All bookings must be requested through our official channels (quote form, phone, WhatsApp, or email) with complete and accurate trip details.
Customer Responsibilities
Customers are responsible for arriving at the agreed pickup point on time and for informing Fortelion of any changes to their trip as early as possible.
Accurate Trip Information
Pricing and vehicle assignment are based on the information provided at the time of booking. Inaccurate or incomplete information may affect the quote or the service provided.
Payment Requirements
Payment terms will be communicated at the time of quote confirmation. [Company to confirm accepted payment methods and payment timing.]
Changes to Bookings
Requests to change a booking (date, time, route, or vehicle type) should be made as early as possible and are subject to availability.
Additional Charges
Additional charges may apply for changes such as extended waiting time, route changes, extra stops, or requirements outside the original quote.
Vehicle Usage
Vehicles must be used in a manner consistent with the agreed purpose of the trip. Prohibited activities are outlined below.
Delays Outside Company Control
Fortelion will make reasonable efforts to keep to agreed schedules; however, delays caused by traffic, weather, road conditions, security situations, or other circumstances outside our control may occur.
Prohibited Activities
Customers may not use Fortelion vehicles for illegal activities, transportation of prohibited items, or any activity that endangers the safety of passengers, drivers, or the vehicle.
Liability
Fortelion's liability in connection with any trip is limited as described in the applicable service agreement. [Company to provide specific liability terms.]
General Agreement
By booking a service with Fortelion, the customer agrees to these Terms & Conditions in addition to any specific terms communicated for their trip.
Cancellation & Refund Policy
Customers who need to cancel a booking should contact Fortelion through our official channels as early as possible before the scheduled trip.
We ask that cancellations be communicated with as much notice as possible so that vehicles and drivers can be reassigned where needed.
Refund eligibility depends on the specific circumstances of the booking, including how far in advance the cancellation was made and whether any preparation or resources had already been committed. [Company to confirm specific refund eligibility criteria.]
Services that have already been rendered, in part or in full, may not be eligible for a refund.
Where a refund is approved, it will be processed through the applicable payment method used for the original booking. [Company to confirm refund processing timelines.]
Delivery Policy
Pickup Requirements
Customers requesting logistics or delivery services must provide accurate pickup details, including location, contact person, and package description.
Delivery Requirements
Accurate delivery/destination information, including recipient contact details, must be provided to ensure smooth delivery.
Destination Information
Delivery coverage and feasibility are confirmed on a per-request basis and may depend on the destination provided.
Delivery Charges
Delivery charges are calculated based on factors such as distance, package size/weight, and urgency, and will be communicated as part of your quote.
Estimated Delivery Timelines
Estimated timelines will be shared at the time of booking. [Company to confirm standard delivery timeframes once finalized.] Actual delivery times may vary.
Customer Responsibilities
Customers are responsible for accurately describing the package contents and ensuring someone is available to receive the delivery at the agreed time.
Delays Outside Company Control
Delivery timelines may be affected by traffic, weather, road conditions, or other circumstances outside Fortelion's control.
Package Handling
Packages are handled according to the information provided by the customer. Fortelion should be informed in advance of any fragile, valuable, or special-handling items.
Privacy Policy
Fortelion collects information you provide directly to us, such as through our quote request form or contact channels, including your name, phone number, email address, and trip details.
This information is used solely to process your booking or delivery request and to communicate with you about your trip. [Company to confirm full data handling, storage, and third-party sharing practices.]
We do not sell customer information to third parties. If you have questions about how your information is used, please contact us using the details on our Contact page.
